We run & support 
software applications.

When an incident occurs, you need a team that knows your application and can respond quickly and effectively.

We investigate incidents, identify what is going wrong and take care of the necessary bug fixes and corrections. Clear service levels define how incidents are prioritised and how quickly we respond and work towards a resolution.

You can follow every support request and are kept continuously up to date on its status, actions taken and resolution. For critical or blocking incidents, we follow a dedicated escalation procedure to ensure they receive immediate attention and the right level of expertise.

Responsive support. Full transparency. Clear service levels. Keeping your impact going.

Applications need continuous care to remain secure, up to date and performing. 

We take care of preventive maintenance, security assessments and updates, technology updates, browser compatibility and ongoing application monitoring.

We also look beyond individual incidents. When an incident reveals an underlying cause, we analyse that cause and take preventive action to reduce the risk of it recurring. Combined with ongoing monitoring and regular maintenance, this helps keep your application stable, secure and up to date over time.

Proactive maintenance. Secure and up to date. Keeping your application performing. Keeping your impact going.

Reliable hosting starts with the right infrastructure. We design and document the hosting architecture and set up the environment based on the requirements of the application, with deep AWS expertise and AWS-certified experts in our team, complemented by Microsoft Azure.

From straightforward server setups to more advanced cloud architectures with services such as managed databases, RDS and load balancing, we build the infrastructure needed to run the application securely, reliably and efficiently.

Our work does not stop after setup. We maintain and monitor the servers and infrastructure, take care of security and technology updates, and monitor availability and performance to keep the hosting environment running as it should.

Cloud expertise. Managed hosting. Continuous monitoring. Keeping your impact going.

Every application and business is different. We offer a Standard Service Pack or Tailor-Made Service Packs adapted to specific requirements, such as service windows, response and resolution times and Maintenance & Support (M&S) activities.

Clear agreements are key. We define priority levels from low to critical, with agreed response and resolution times. Our standard service window can be extended with additional hours, weekends or even 24/7 coverage. All agreements are documented in a clear Service Level Agreement (SLA).

There is flexibility in the commercial model as well. M&S can be provided on a time & material basis or according to our insurance principle, with a fixed fee covering the agreed M&S activities.

Clear agreements. Flexible service levels. Transparent pricing. Keeping your impact going.